Shipping

Shipping Policy

US Domestic Shipping:

  • Delivery Time: Please allow between 4-10 business days for delivery.

  • Fulfillment Center: All shipments are processed and dispatched from our US fulfillment center.

  • Shipping Costs: Shipping costs will be calculated at checkout based on the destination and weight of the package.

  • Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

International Shipping:

  • Delivery Time: Please allow between 7-14 business days for delivery.

  • Shipping Costs: Shipping costs will be calculated based on the destination and weight of the package. The exact cost will be displayed at checkout.

  • Custom Duties and Taxes: Custom duties and taxes are not included in our shipping costs. These charges vary by region and are the responsibility of the customer. Please check with your local customs office for more information.

  • Tracking Information: International orders will also receive a tracking number via email once the shipment is dispatched.

Additional Information:

  • Order Processing Time: Please allow 1-3 business days for order processing. Orders placed on weekends or holidays will be processed on the next business day.

  • Incorrect Addresses: We are not responsible for delays or lost packages due to incorrect addresses provided at checkout. Please double-check your shipping address before finalizing your order.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately at [customer service email/phone number] for assistance.

Contact Information:

For any questions or concerns regarding shipping, please contact us at info@gradeafrica.com We are here to help!

Learn more about taxes on global orders

RETURNS

Return Policy

We hope you love your purchase, but if you need to make a return, please follow the guidelines below to ensure a smooth process.

1. Eligibility for Returns:

  • Items must be returned within 7 days of receipt.

  • Items must be in the same condition as when you received them, unworn, unused, and in their original packaging, with all tags attached.

2. Return Process:

  • Contact our customer service team at info@gradeafrica.com to initiate a return. Please provide your order number and reason for the return.

  • Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.

3. Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

6. Non-Returnable Items:

  • Gift cards

  • Sale items (unless they are defective or damaged)

  • Personal care items (for hygiene reasons)

7. International Returns:

  • International customers are responsible for return shipping costs, including any duties or taxes that may apply.

Contact Information:

  • For any questions regarding returns, please contact us at info@gradeafrica.com

We appreciate your business and understanding of our return policy.